What type of information do the NZAPH collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How the NZAPH collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the NZAPH Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which the NZAPH or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we store, use, share and disclose your site visitors' personal information?

The NZAPH is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by the NZAPH adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How the NZAPH communicate with our site visitors?

The NZAPH may contact you to notify you regarding your membership, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do you use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer.

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Right to access your data?

After submitting your request to get your data the NZAPH will confirm this process is complete. Your data will receive this within 48 hours of submitting the request. 

Please contact us at follow link to NZAPH email or send us mail to:

Email Info Request

NZAPH

C/- The Secretary 

39 Black Beech Street

Upper Hutt

5018

New Zealand

 

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How NZAPH site visitors' have a right to be forgotten?

If you don’t want the NZAPH to process your data anymore, please contact us at follow link to NZAPH email or send us mail to:

Email Info Request

NZAPH

C/- The Secretary 

39 Black Beech Street

Upper Hutt

5018

New Zealand

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After submitting your delete request the NZAPH will confirm this process is complete. Your data will be deleted within 48 hours of submitting the request. 

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Privacy Policy – Audio, Video, Images and Event Recordings

Section added to the Privacy Policy:

Audio, Video, Images and Event Recordings

In addition to the information outlined above, the NZAPH may collect and store audio recordings, video recordings, photographs, screenshots, presentation slides, and other visual or recorded material where individuals participate in NZAPH events, conferences, workshops, online sessions, meetings, or promotional activities.

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This may include recordings of live or online presentations, images or footage captured during events, images, biographies, or promotional materials supplied by speakers or presenters, and recordings of educational or professional development sessions.

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These materials may be used by the NZAPH for educational, professional development, archival, and promotional purposes, including use on the NZAPH website, social media platforms, email communications, and marketing or informational materials related to NZAPH events or activities.

Where possible, consent for recording and promotional use is obtained in advance through speaker application forms, event registration, or written agreement. Speakers and presenters retain ownership of their intellectual property. NZAPH’s use of recorded or supplied material is non-exclusive and limited to NZAPH purposes.

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NZAPH will not sell or licence recorded material to third parties without prior consent, except where recordings form part of NZAPH member education resources or event access.

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Professional development events, workshops, webinars, and training sessions delivered by NZAPH may be recorded in whole or in part. Notice of recording is provided on event listings and registration pages. Attendance at these events constitutes consent to recording and use of material in accordance with this Privacy Policy.

 

Privacy policy updates

The NZAPH reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If the NZAPH makes material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and NZAPH contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us through email or send us mail to:

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Email Info Request

NZAPH

C/- The Secretary 

39 Black Beech Street

Upper Hutt

5018

New Zealand

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NZAPH Policy Development and Member Communication Policy 

Last updated 2026

Purpose

The purpose of this policy is to ensure that NZAPH members are kept informed of policies developed and approved by the Management Committee that are relevant to their membership, professional responsibilities, or participation in the Association.

Policy

The NZAPH Management Committee may develop and approve policies as required to support the effective governance and operation of the Association and to provide clear guidance for members.

Once a new policy, or a significant amendment to an existing policy, has been approved by the Management Committee:

• Members will be notified within a reasonable timeframe.

• The policy will be made available on the NZAPH website where it is relevant to members.

• Policies will be communicated progressively as they are approved, rather than being held until the AGM or another annual review.

• Where a policy introduces an important change to member responsibilities or expectations, the Management Committee will clearly advise members of the change and the date from which it applies.

The Management Committee will maintain the current approved version of each policy and may review or amend policies when required.

This policy operates alongside the NZAPH Constitution and applicable New Zealand legislation. If there is any inconsistency, the Constitution and applicable legislation will take precedence.

Approved by: NZAPH Management Committee

 

NZAPH Member Support During Complaints Policy

Purpose This policy outlines how NZAPH supports members when a complaint is made against them. It ensures fairness, transparency, natural justice, and compliance with the NZAPH Constitution, the Incorporated Societies Act 2022, and NZAPH’s Complaints Policy.

 

1. Principles of Member Support

NZAPH is committed to providing a fair, respectful, and trauma‑informed process for members who are the subject of a complaint. Support is guided by the following principles:

• Natural justice

• Proportionate and fair process

• Confidentiality

• Clear communication

• Respect for all parties

• Alignment with NZAPH Constitution and Complaints Policy

NZAPH does not assume wrongdoing. Members are entitled to support and a fair opportunity to respond.

 

2. Notification to the Member

Upon receiving a complaint, NZAPH will:

• Notify the member in writing

• Provide a clear summary of the concerns raised

• Outline the investigation process and timeframes

• Identify the Executive Officers or Management Committee or designated subcommittee responsible for handling the complaint

• Provide contact details for an NZAPH liaison person

Members will be given reasonable time to prepare their response, consistent with the Constitution and Complaints Policy.

 

 

 

3. Support Available to Members

NZAPH provides the following support to any member who is the subject of a complaint:

• Clear written guidance on the complaints process

• A designated NZAPH liaison for communication

• Access to the Code of Ethics, Constitution, and Complaints Policy

• Encouragement to seek supervision, legal advice, or professional support

• Trauma‑informed communication throughout the process

• Reasonable timeframes for response

• Clarification of documentation requirements

Additional support may be offered where appropriate, provided it does not compromise the integrity of the investigation.

 

4. Member Responsibilities During a Complaint

Members are expected to:

• Respond within the stated timeframes

• Provide relevant information or documentation

• Maintain professional conduct

• Continue supervision as required

• Cooperate with the investigation process

Failure to engage may limit NZAPH’s ability to support the member and may affect the outcome.

 

5. Investigation Process

Investigations will be conducted according to the NZAPH Constitution and Complaints Policy. This includes:

• Reviewing the complaint

• Requesting further information if needed

• Considering the member’s response

• Assessing the matter against the Code of Ethics

• Ensuring natural justice is upheld

• Determining whether further action is required

Investigations are conducted confidentially, respectfully, and without bias.

 

6. Possible Outcomes

Outcomes may include:

• No further action

• Recommendations for supervision or professional development

• Formal warnings

• Temporary suspension

• Termination of membership (in accordance with the Constitution)

Members will receive written notification of the outcome and any required next steps.

 

7. Confidentiality and Disclosure

All complaint information is confidential and shared only with those directly involved in the investigation.

However, in accordance with the NZAPH Constitution, NZAPH may disclose the outcome of a complaint when:

• Membership has been revoked

• Serious misconduct has been found

• Disclosure is required to protect public safety

• Disclosure is required by law

Any disclosure will be limited to what is necessary and appropriate.

 

8. Appeals

Members may request a review of the decision if they believe:

• The process was unfair

• Relevant information was not considered

• The decision was disproportionate

Appeals must be submitted in writing within the timeframe specified in the NZAPH Constitution or Complaints Policy.

 

 9. Alignment with New Zealand Law

This policy aligns with:

• Incorporated Societies Act 2022

• Natural justice principles

• Privacy Act 2020

• Fair Trading Act 1986

• NZAPH Constitution

• NZAPH Complaints Policy

Nothing in this policy limits rights under New Zealand law.

 

10. Governance Authority

The NZAPH Executive Officers or Management Committee (or Management Committee or designated subcommittee, as defined in the Constitution) oversees all complaint processes and support provisions. The Committee’s decisions are final unless an appeal is lodged.